Being a CAB volunteer advisor is a fulfilling role. But what's it like? Here is the experience of one of our team, in their own words:
"When I retired from work I looked at several ways of trying to occupy my time. I could have looked for part-time paid work, or some other area of voluntary work, of which there is plenty.
"After thinking through my options, I decided to try the Citizens Advice Bureau because I thought that the experience and knowledge I had gained during my working life might be of some use.
"Whilst I was right about that aspect, I noticed very quickly that a vast range of people of all ages and backgrounds were committed to this very good cause.
"I have been at Tamworth CAB for five months. From the little I knew of the CAB, I had guessed that it would be challenging but interesting, and my instincts were correct.
"As a trainee in the bureau, my role is purely one of being an observer in interviews and working through modules which make up a 'training pack'.
"The training itself is anticipated to last between six and nine months, depending on the effort of an individual, but once training is completed, the knowledge gained is very extensive.
"The information needed to operate a successful bureau is provided in both hard copy and on an Electronic Information System (EIS), and is extremely detailed.
"From my viewpoint, the challenging part of being a CAB adviser is not knowing what problem is going to be presented once a client is asked into the interview room.
"The problems which people have fall into many categories, and these sometimes require different people with different skills, but, in the main, most problems can either be sorted to a conclusion, or at least, advice can be given to the client which would help the client move on to their next logical step in resolving the problem.
"The bureau aims to help clients to help themselves wherever possible, but often, the client is prepared to let the bureau act on their behalf to try and bring about a resolution.
"The bureau is always looking for dedicated volunteers, and would welcome applications from anyone who can commit themselves to 6 hours a week (one day, or two half days) - or more, if possible.
"As a newcomer, I have found it very rewarding. Not only does it give me something to do, but it is a great service to the community and one which is not fully appreciated by people generally.
"For anyone seeking employment, CAB experience has been found to enhance employment prospects - it is a respected work ethic on any c.v.
"If you are someone with time on their hands, and feel that they can help people in a constructive and caring manner, a phone call to the bureau would be appreciated and an initial interview can be arranged."
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